State Farm® Insurance Agent Rob Apostolakis

"Dernise is very helpful and always follows up to make sure we are updated with our coverage! We really appreciate all her help!"

"Dernise is awesome! She listens and helps to find the best solution!"

"Dernise from State Farm been my agent for over 10 years always been a positive experience. She's always respond to my questions and concerns quickly and have good knowledge of insurance options. I highly recommended Dernise to anyone who need car insurance, home insurance and life insurance."

"Agent Dernise has always been great and goes above and beyond, she’s very pleasant and awesome at her job!"

"I would like to share how great it has been working with Rob Apostolakis State Farm team!!!!!!!!!!! They are very attentive and responsive to all my insurance needs with my families home and autos!!!!!!!! Thank you and have a great day!!!!! Jeff K."

"Dernise is very special she is a kind person when I need help she always knows how to make me feel better that’s why I love State Farm"

"Denise is very nice and polite always willing to help ❤"

"**highly knowledgeable and client-focused insurance professional** who goes above and beyond to provide tailored coverage solutions."

"Multi-generational policy holder here! Rob & the staff at State Farm on Dempster Street have been our policy providers for all my family members. Now four generations covered by State Farm. I recommend Home, Life and Auto! The prices are exacting for the coverage you deserve. Especially ask for Dernise! or Megan today."

"I was referred to Dernise at State Farm by a colleague. Although I was not eligible with State Farm, Dernise was able to referred me to someone who can help me and she let me know she will contact me in 6 months to see if I can be with state farm. My English is not too good and I was happy to find someone that speak my language. State Farm is lucky to have her as an employee."

"Dernise Dasne is Amazing! I cannot thank her enough for taking care of me and my entire family. She’s very kind and always willing to help. Highly recommend!"

"I have been with State Farm or about 20 years if not more; that within itself should say something with the varied options for Insurance. I have dealt with Dernise from Rob Apostolakis majority of my time there. She is always attentive to my needs. Dernise also takes the time to explain the statements and policy. She is an angel with the stuff. Kudos to Rob hiring her and she showing how much of an asset she is."

"Great office and team! I have been using for years and Dernise in particular has been a go to and always a fantastic help! Great energy and knowledge :)"

"Dernise is very professional. She is knowledgeable in her filled. She understands her customers needs and shows empathy for customers going through difficult times and grief . State Farm is lucky to have such an employee."

"I had been a GEICO customer for so many years, and this year I wanted to try different insurance companies. I did online quotes with a few, and StateFarm is the only company that returned to me with an agent's contact information. Rob replied me very quickly and offered me very competitive premiums both for Auto and Condo. My transition was so smooth. Dernis helped me to go through the polices and payment, and she was excellent! Thanks a lot to Rob and Dernis!"

"Rob is a top notch professional. He has been at this location for decades. Rob will find every possible way to save money on your policy. His assistant Denise is courteous and always ready to answer any questions you have. Highly recommend this agency."

"They are trash and not helpful, save your money, don’t cover with them ."

"My review has nothing to do with State Farm company, It is with customer service at this particular office, no wonder it has 3.9 starts I will for sure switch to another office, today I received a called in regards to the policy in one of my cars. Meghan the assistant went straight to the charging point. My complaint is. Not even a Hi this is Meghan from State Farm calling, how are you ? This is a courtesy call to remind you about your payment, would you like to take care of it right now or feel free to do it on the app. NO, but this is what she said, this is Meghan from State Farm in regards to your policy, how do you want to pay for it. Have some better customer service when you call customers, you don’t know how their day is going,."

"The service here is hands down the best! Dernise is very attentive, efficient and adds that human touch to her interactions. She always makes herself available, she goes above and beyond to assures the client is well taken care of. Thank you so so much!"

"I have been a State Farm customer for over 20 years. Whenever a question or change has come up, I have always dealt with Vanessa Younan at this office. Vanessa is extremely professional and has always treated me with the upmost respect and kindness. Recently, an issue came up where I believed my identity had been stolen. State Farm made a claim against me and sent my information to a collection agency. Well, I contacted Vanessa to find out more information. Vanessa, knowing my history with State Farm offered to help and find out more information. Vanessa was able to contact the claims department and retrieve additional information that would aid in my investigation. In the end, I discovered that State Farm claims department did not do a proper investigation and I was cleared of any wrong doing. Vanessa was a huge part in helping me and if not for her, I would definitely be leaving State Farm with a very sour taste in my mouth. As it is, her office had nothing to do with this shoddy investigation and only because of her I will continue being a State Farm customer."

"Vanessa and Dernise very professional but make feel like family!! Even the agent Rob gives you friendly service. Just on great service check them 👍 out!"

"I transferred my accounts to this office- BIG MISTAKE! I needed to speak with my agent, but he was unresponsive. I left 4 messages over a 3 week period. During my last attempt, one of his staff told me that he received my messages but he is in meetings. I didn't understand that since my call was also a business call. When I asked for clarity I was told that they cannot accommodate my needs. I said, "I don't believe I am being extra. I have called 4 times in 3 weeks. Certainly returning client calls is a part of the job. Do you not call your other clients back?" Again, she reiterated, "We can't accommodate your needs." Very disappointing!"

"Due to covid I don't leave the house much. Today, after receiving my 2nd shot, I stopped by my insurance office to update my credit card info. The lady at the door wouldn't let me in and said that I had to have an appointment. There was no one else in the office being served. The woman said that I would have to call in with the info. If that is the way that customers are treated, then I no longer wish to do business with this company."

"Awesome Customer Services!!!! Five Star Customer Service!!! I have been with StateFarm Robert Apostolaskis for over 35 years and have always received great Customer Services. This review is to extend a heartfelt THANK YOU to Insurance Representative Vanessa. In September 2020, my vehicle was in an accident, and I had a nightmare experience with the auto repair shop that I had selected on my own per the recommendation of Fields BMW. Throughout this ordeal Vanessa provided Above and Beyond assistance and support. She made frequent phone calls to check on my vehicle status and provided tremendous emotional support. Her customer service and support really exemplified the StateFarm band “Here to help life go right and when stuff happen, we’re here for you around the clock.”"

"I have been with State Farm for over 20 years. There's nothing better."